Well, as someone who spent his working life in the customer service field, I can attest that poor communication skills are one of the best ways to address that problem of being "too busy." Two other members of my gun club who are Savage owners told me that they considered SSS a terrific source of parts and services but stopped dealing with them because of perceived poor customer service skills. And if a customer perceives that something is a problem, that makes it real to him/her. Fortunately, the part in question is only about a twenty dollar item so I'm not out much if I never hear back but it's a hell of a way to do business. I really thought that someone going to the trouble of writing a letter that was far from being a "nastygram" and sending it using certified mail would get their attention - it sure would for me!

Ed