If he bought the #10 FXP, it's a package deal from Savage to include the scope (which includes bases & rings), so I doubt the screws are too long.
Not being real experienced and more able to explain the issue technically, it's best he sends it in.
OP... I know it's a bummer, but don't throw the baby out with the bath water. Savage is THE BEST, MOST ACCURATE, out of the box rifle you can buy.
Like most folks here, I'm a Savage fan not because I own one...I own three! And I wouldn't own that many if they hadn't proven to be superior rifles.
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