Call again, talk to some one else, and be sure to ask to sign a waiver.
Some months ago I posted about just how far they were behind in updating serial number lists for access to schematics. As I recall, at that time they were about 1800 serial numbers behind. I just tried to log on to check to see if my year ago purchase was visible online, but for some reason the parts dept is off line, and not due back until......7 months AGO....WTF?
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