You are correct on starting with adjust the magazine. Tell him to get a magazine feed lip adjusting tool. They start at about $15. Don’t use pliers or a screwdriver. Get the correct tool. For the round being let go, try a Kinney or Lumley Bolt Head kit with better extractor/ejector & larger bearing ball.
Magazine Feed Lip Adjusting Tool: https://www.kiprecision.com/shop/ki-...n-mag-lip-tool
https://kinneysshootingsupply.com/ss...r-ejector-kit/
https://lumleyarms.us/savage-cf-extractor-ejector-kit
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