Quote Originally Posted by justpassinthru View Post
That's probably why their lower level support people give the answers they do, as in your case most don't have the time to pursue something like this. They would have me believe someone got a royal a** chewing but more likely their attitude is "we lost this one but hope to win the next." They also think the outcome will cement me as a customer for life but in reality, it has has the opposite effect.
I'm closing this thread now, no reason to