Thanks for sharing and I'm sorry to hear about your troubles with them. My experience was nothing like that at all.

I never ordered anything before from them and I must have been one of the lucky ones I suppose. I can honestly say it was a simply online order through their website as if I ordered something through Amazon. If was simply and easy. I received the product in less than a week in a professional manner and I was emailed with a tracking number. The product was professionally packaged once received. After I pulled the handle out of the box, it appeared to be perfect in appearance, structure and quality. I had no issues installing the handle and I'm thrilled with it over the originally part. I placed some 'Loc-tite' Blue on the bolt handle threads to keep the bolt nob from becoming loose and that was about it. Very simply install and upgrade. I couldn't of asked for more from them.