I opened a ticket with Savage and sent an email to Joe DeGrande after finding the chips at the mouth of the chamber. First, I want to let everyone know that Joe is no longer the Director Of Customer Service.
Despite Joe DeGrande not being the Director Of Customer Service he gave me a call to let me know that he is going to take care of me. After reading my email and seeing the problems throughout the process of getting my rifle and accessories functional, he felt that he would take this under his wing and get it fixed right. He ensured me that the rifle will be passed to their Master Gunsmith to be evaluated and fixed. After the fix is completed they are going to test fire the rifle and send me the spent casings, also they are going to target the rifle and send me the target.
I am extremely impressed with the service that I am receiving from Savage Arms. This is what I consider to be above and beyond the call of duty. Like RifleworX over at the 65creedmoor forums, savage was taken the time to take care of me and I am greatly appreciative of RifleworX and Savage for going the extra mile.
Bravo to Savage, they have earned a customer for life.
Last edited by UserX; 03-05-2014 at 03:52 PM.
Fyi
But if you did some reading on 65creedmoor.com you'll see hornandy has changed powders on us and some guys like yourself are having pressure issues. The problem is the ammo sorry to say. 120 gr should be better last I knew they were loaded with varget.
Sad hornandy has done this to us. The old stuff was awesome ... I would really like to know the true story of what is happening in the powder and ammo manufacturers
Savage will take care of you keep us updated.
I hear you, I spend most my forum time at 65creedmoor.com under the same user name (UserX). RifleworX over at 65creedmoor.com offered to test the ammo for me. It is a chamber issue unfortunately. The 140gr ammo is loaded hot but the chips in the chamber and hard extraction on ammo with no signs of pressure keyed me in to what was going on.
I can definitely say that Hornady needs to get back to business. They really dropped the ball on the ammo. Some of my 140gr ammo is loaded with 44.1 grains of something, definitely not H4350 and the 120gr are loaded a bit over with something that is not vagrant. Both have high pressure in my rig. After contacting Hornady about the problem they admitted to problems with accuracy and reports of high pressure on the later batches. I was told by the Hornady rep that the same 140gr ammo that was printing .5" at 100 is shooting at 1.5" on some batches. That would be enough for me as a business to consider what I am doing to my reputation. I was informed that the printed recipe on the box is a suggested load and the powder Hornady uses is of similar quality to the recipe basically the same burn rate. I figured as much and read about it here and at 65creedmoor.com but it is nice to hear it from the horses mouth.
I am not happy with Hornady that is for sure. I will stick to Copper Creek for my loaded stuff and should have my dies in soon. I still need a few misc. pieces to start reloading for the 6.5 CM but should have them shortly.
Thank you.
P.S.
I'll post back when they get a chance to inspect it.
Last edited by UserX; 03-06-2014 at 04:04 AM.
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