I've had that from time to time as well. It depends on who you talk to. I called for a new extractor, "under warranty" and the guy told me 10 bucks + shipping ? I called for something else another time, and asked again about a new extractor while I was on the phone and the lady sent out the extractor, detent ball and spring, free of charge. Just think how hard it is to explain to them that I just bought a gun brand new, that was made 9 years ago. You would think they could look up the warranty card for verification, right ?