Did I say anywhere that I expected a problem with a firearm to be fixed over the phone? I said that I was disappointed there was not more information taking on the customer support's part. "Didn't ask for my particulars or serial number." not "didn't tell me how to fix it".
I expected, at the least, be asked for my name and contact information. Serial number of the firearm and proper documentation as to the reported problem, a few questions to further clarify the situation (type of ammo used, number of rounds, place it occured etc). And a RMA number so that the problem can be traced and referred to. Just like any other manufacturer receiving an item being sent back for warranty work.
Now I'm sending a rifle blindly back to the manufacturer who has no idea that my rifle is on its way back and what the problem is except what I wrote in a note. I sure feel all warm and fuzzy inside!
Maybe I'm feeling a little disjointed because this is a firearm and not a toaster I'm sending back. I think a problem with a firearm should have been treated with more than a "oh just send it back with a note" response but that's just me.
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