i had the same issue. Once they give you a tracking number you can't even cancel. I had 16lbs of powder being shipped they gave me a delivery date so I took the day off. It never showed and then I found out it had never left the factory. Here's my issue, I live in Massachusetts so can't get powder, ammo, anything mailed to my house so I had it mailed to a friends house in Rhode Island(only a 40 minute ride). They left me the key and I sat in there house watching tv all day to get no delivery. I was so pissed off. But like others have said, I did get a good relationship with the delivery guy because he drops off all my ammo and now he will leave stuff on the porch if no one is home even if it requires a signature (plus a Dunkin Donuts gift card at Christmas helped)