First I want to say that I did not mean for this to become an SSS bashing thread. But the fact remains that their actions are not conducive to good business practices, I don't care if they are good people or not. You DO NOT take order on top of order and stop answering the phones, stop replying to customers, and suspend orders just because you got busy. That tells me that they need to hire help on a temporary basis so that the shop can remain fluid and business can continue. You cannot take a bunch of orders, fall off of the grid until they are filled, return to the grid and expect customers to be lined up with open arms and happy that you decided to return to taking orders. When business gets that good you adapt and grow with it. You can defend the people if you want, I'm sure that they are good folks from what I gather of those who have dealt with them, but again, their business practice is not acceptable for those who wish to do business with their shop.