Quote Originally Posted by goinssr View Post
Are these cats still in business? They will not take phone calls and want you to conduct all business via email. What kind of crap is that? If you have time to answer emails then you have time to answer the phone. I want to check on parts availability and talk to someone about the bolt fluting. What can be accomplished in 10 minutes on the phone will take days to get done via email.
A couple weeks ago I emailed them with a question and got an email back the same day.

They probably answer all of their emails at one time when things have calmed down. They can't get to the phone when their shop is full of customers.

And yes, they run a shop, not just an online warehouse.