Thank you for the reply 1S1K. Your phone number: 1-800-370-0708, does still work. For me to speak to a live representative, however, I had to call: 413-568-7001

They have very specific hours, so please take note.

The solution was actually very simple, and one I had already tried; but I felt like I was going to break the bolt. The operator told me simply, "Push the retaining pin's bolt back into the correct position by pressing it really hard against a table. It might even feel like it is about to break." Well sure enough, that was all it needed. I just have a history of actually breaking things when trying to set them right, so I wanted to be informed this time around.

Thank you all for the input and the welcomes.