I think you're jumping the gun (pun intended) on blaming the gun. As was mentioned there are soooooo many ammo companies out there and some of them are crap. Ya get what ya pay for. Do not judge ANY brand of rifle from one brand of ammo, and cheap ammo at that. It makes no difference to me if you shoot Savage, Remington Winchester or whatever, just give the rifle a fair chance before you start dissing their customer service.

If you called them with this same complaint, it's no surprise they didn't seem helpful to you, but we do not know how you were to them. When dealing with customer services, I have found more often than not, THEY react to how I first begin the conversation.