I ordered a 17 caliber form die from Bullberry last week, my order was taken by a very courteous gentleman and I received the (empty) envelope 3 days later.
Yep, the Post Office gremlins were at it again!
So, I emailed Bullberry and explained that I would want a reordered die in a box, so as to avoid a repetition of the gremlin-strike.
I got a very nice email from "Jean" at Bullberry, explaining that they thought the original package was "our mistake and I will send you a new die in a box, today-at no charge!"
This is customer service that goes above and beyond.
(I reported the loss to the Post Office and was told that a supervisor would call-haven't heard a thing as of yet. The P.O. is noted for its less than stellar customer service.)