There was an announcement on their site before Christmas that was to that effect (Caribbean destination notwithstanding!), so I wasn't surprised when my December 14th order took until January 5th or 6th to arrive. However, that my most recent order got sent out so quickly is something of a mystery if they're still beset with holiday backlog. This recent order isn't too customized though. The only non-standard feature is the recoil pad.

Were the orders that are stuck in Order Hell highly customized or pretty much off-the-shelf jobs?