The holidays slowed down the process. I ordered on Dec 14th and received my stock on Jan 5th, which is longer than usual. At the time, there was a note on the website that stated all orders placed after a certain date (I don't remember which date) would not be processed until some other date. I suspect yours is in the backlog if you ordered right on or around Christmas.
I've bought half a dozen of their stocks since 2013 and have been mostly pleased, though I have noticed a trailing off in quality and value and will probably not buy from them in the future. I hope the difficulties I've had in even getting through to their customer service is not indicative of other problems.
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