I didn't have them build anything - I was simply trying to buy some parts.

In the end it was about 7-10 days to place the order, maybe another 2 weeks to receive it...and when it showed up the order was incomplete but I decided it wasn't worth my time to try and get it completely filled. To be fair, I don't think I was charged for the parts I didn't receive (bolt head items, IIRC) and there were times when communication was rapid and other times where it took many days and emails to hear back.

It is what it is...