<-- No coolaid, basic member (but plan to upgrade to paid as i find the site very usefull.. )
having worked in phone support (computers not guns... rarely does a computer blow your arm/face/head off)
It sounds like the conversation condenses down to:
Rep: the spring/ejector/etc is messed up in the bolt, I'll send you the parts, it's easy to change the parts out.
Customer: I am not comfortable working on the bolt
Rep: Ok, send it in and we will fix it and return it to you.
I can say this is normal, and good service unless you pestered you to avoid the return to factory service. If your not comfortable changing the parts it's in their best interest NOT having you do it.
If you did, and then it went blew up you would likely come back on them. At a minimum they would have to show up in court and show it wasn't their products problem... (ie cost them $$)
so... not to pick, but it sounds like at a minimum fair customer service, arguably good service in today's climate.
PS: not trying to jump in and dogpile you, just offering my 2 cents. :)
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