<-- No coolaid, basic member (but plan to upgrade to paid as i find the site very usefull.. )

having worked in phone support (computers not guns... rarely does a computer blow your arm/face/head off)

It sounds like the conversation condenses down to:

Rep: the spring/ejector/etc is messed up in the bolt, I&#39;ll send you the parts, it&#39;s easy to change the parts out.
Customer: I am not comfortable working on the bolt
Rep: Ok, send it in and we will fix it and return it to you.

I can say this is normal, and good service unless you pestered you to avoid the return to factory service. If your not comfortable changing the parts it&#39;s in their best interest NOT having you do it.

If you did, and then it went blew up you would likely come back on them. At a minimum they would have to show up in court and show it wasn&#39;t their products problem... (ie cost them $$)

so... not to pick, but it sounds like at a minimum fair customer service, arguably good service in today&#39;s climate.

PS: not trying to jump in and dogpile you, just offering my 2 cents. :)