A week or so ago I placed an order with them. A few days later I noticed they had hit my Visa card twice for an identical amount. When I contacted them, I was told that I had placed two orders for the same items. I know I didn't but they insist there's no way their system malfunctioned and that I must pay the return shipping. I've already paid shipping twice and they will not even consider there may be a problem on their end.
Thoughts please?