A week or so ago I placed an order with them. A few days later I noticed they had hit my Visa card twice for an identical amount. When I contacted them, I was told that I had placed two orders for the same items. I know I didn't but they insist there's no way their system malfunctioned and that I must pay the return shipping. I've already paid shipping twice and they will not even consider there may be a problem on their end.
Thoughts please?
Just curious, did you receive two email notices for both "purchases"?
I didn't receive email notification for either purchase.Originally Posted by NicfromAlabama
Neither has arrived and if I hadn't been going over my Visa charges, I still wouldn't have known about this.
I always receive an email from them upon completion of my purchase. It sounds like a glitch if they never sent an email from either one. I am surprised they aren't giving you the benefit of the doubt. MidwayUSA has pretty good customer service. I would ask to move up the ladder and get someone who will help you, if you so wish to pursue it. Heck, tell them you need to talk to Larry about it.
The 1st was placed on 4/16 at 5:50 PM and the 2nd at 6:06 PM, without email notification of either.
I'm supposed to believe that I placed an order forgot about it, and ordered again 16 minutes later.
I really appreciate the replies and they may even get a link to this thread.
You can protest one of the charges by calling the CC company, the charge will be reversed until it's cleared up. I always get emails when placing the order and when the package ships as well.
Never any problem. Sorry this happened to you. From
reading along here, they handled it poorly in my opinion.
_.
I still cannot believe they have not been more receptive to resolving the matter to your satisfaction. You could have done this over again and had exactly opposite results. I remember years ago placing an order with them and ordered a silicone cloth with my order. My package arrived and I noticed they left out the silicone cloth. I emailed them and told them the cloth was not in the box and not to send it, but just deduct the amount and add it to my MidwayUSA bucks. I immediately received an email saying it was going to be shipped out ASAP and I think I had it a couple of days later. All this over a silicone cloth. I guess times have changed.
MidwayUSA used to be competitive, but over the last year or so, their prices are typically higher than many other places. So, I have been using them much less lately. They certainly aren't the only outfit in town, and there are many options out there. I am stubborn, and if I knew I was in the right, I most certainly would have disputed my credit card purchase and washed my hands of them. I had a similar experience with Charter cable. I had been with them about 15 years and when I needed to renew my cable and internet, they were absolute jackasses. It was like they were all trained to play hardball.....because the powers that be said so. I almost feel like your situation is similar.
Well, I told Charter to stick it, and I have been with AT&T ever since. I think that tactic hurt them as they lost a bunch of customers over those antics. If MidwayUSA sticks to behaving like that, they will too.
This may work out after all.
The last recorded scan of these packages was at the Greensboro distribution center on 4/25 and neither have arrived at my local post office.
Midway has been notified. Perhaps this will cause them a little trouble now, either way, I'm through with them.
This is like "beating a dead horse" by going back to the very beginning BUT, who makes a double order without someone questioning it?
Midway U.S.A. should have been all over it from the very start. Instead, you end up taking it in the shorts and Midway U.S.A. gets a bad rep AND looses a customer in the deal. Nice going Midway U.S.A. The person in Customer Service needs to get his/her ass kicked.
What ever happened to "The Customer's Always Right"? Maybe not but they're still the customer. NOW? Maybe not.
Comments to MidwayUSA's President
Customer Satisfaction is our #1 goal! Please let me know what you think about our products, policies and service so we can learn and improve.
Thanks,Matt FlemingPresident of MidwayUSAmattfleming@midwayusa.com
If you can't get to Larry Potter directly, maybe HERE would be a good starting point? Be nice!!
AND, it probably wouldn't hurt to mention that this problem is/was mentioned on a FEW shooting related forums and has gotten "QUIT A FEW REPLIES" on the subject and is being watched for the final results.
At this stage of the game, you've got nothing to loose.
Oz never gave nothing to the Tin Man, that he didn't already have.
They were notified yesterday evening about the lost packages but still no response OR packages. The tracking # still says last scanned on 4/25.
I suspect the people I dealt with were following orders from way up the food chain.
Appreciate the link anyway and I will use it.
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