Hopefully the inner box was well supported. I've had boxes show up roached and their inner product fine - and the opposite as well. I bought a SnowJoe cart (assemble yourself) and I swear there was a trail out into my driveway of hardware. 90% of the fasteners were missing and the box had several holes big enough for a full grown cat to crawl through and two of three nylon straps were gone.
They did, after five e-mails and images and parts counts, send me full replacements. Amazingly the cart itself was unscratched.
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