Be aware

First, I am not flaming just stating email facts.

the following are emails between Glades Armoury and myself.

Kevin agreed they shipped the wrong item and offered to replace the item with the correct one n/c ..
Now Kevin is avoiding contact.
Like so many others have learned about his business practices..
ordered Apr 20 2018
To Glades May 6th 2018
Hi,
I received my tactical bolt handle. I just opened the package this morning.
It is not the one pictured on my order.
The one I got has the oversized handle
I believe the one I ordered had the black tactical handle.



Please let me know how we can work this out.

Thank you
B








2 Attachments




























Glades Armory
9 May
to me








Hello B,


Thank you for being our customer. I apologize about the incorrect part being sent. We will ship out at 1.75 knurled knob like the one in the photo. Please let me know if you have any other questions or concerns or if there is anything else we can help you with.

Best Regards,
Kevin
Glades Armory

















10 May
to Glades







Hi , Thank you very much.


B.




















30 May (6 days ago)
to Glades







Hi ,

Would you have time to send me the tracking information for the knob please
thank you
B


This is my last attempt to contact today.














Kevin,

you agreed to send a correct tactical knob as you shipped the wrong knob
I am requesting a full refund because you have been avoiding all my emails and any contact

apparently I am not the only customer you have done this with

it’s all over the web forums
your business practices are less than desirable

word of mouth and forum go a long way

I am sorry you are not interested in taking care of your business customers
08:32 (10 hours ago)

I dont like poor customer service and I thought I should give everyone the heads up

Road.