I ordered a bottom metal from them a couple of years ago. Got ahold of a very nice lady there and she helped me out with the shipping. I live in very rural Alaska and UPS charges are staggering. We always use the mail. Anyway, I needed a stock for a project so yesterday I gave them an email. After a quick exchange, Kim got me a USPS Priority freight quote. None of this "it's our policy to ship bla, bla, bla" BS. She just took care of it. I had the confirmation sitting in my inbox in 5 minutes. Thanks Stockys, that's customer service!