I had two problems come up almost simultaneously. The decapper in my Lyman .45 ACP carbide sizing die bent to the point it could not be removed from the holder. Then the brass set screw in my RCBS .223 sizing die would not loosen because the Allen head had rounded out. I sent emails to both companies explaining what had happend and requesting prices so I could order replacement. Three days later, Lyman told me I would have to buy the recapper parts and I sent them my information and ordered. RCBS almost instantly responded with a message that they were send me new set screws free of charge based on their lifetime warranty! I discovered I would need a small pocket swager and insert for my OLD RCBS pocket swaging die as when I bought this over 30 years ago, you either got a large or small and I did not see any reason to buy a whole new set until I had tried to buy the parts I needed. I emailed RCBS again requesting the price of these parts and within an hour I received the message that they were already being shipped!

I received the RCBS set screws and a new lock nut within 2 days. Lyman is good, but RCBS rocks (I wish I had bought the RCBS carbide die but the Lyman was cheaper)!! ;D

Because of this service, I bought a new Rock Chucker press and a new Quick Change powder charger. Good customer service pays dividends.