- Reason
- You already made your point. No useful information added.
Dennis,
Whether or not the lug was manufactured by SSS or was some beat up and bent factory lug that fell into the wrong supply bin at the warehouse, if I understand what buxman66 has posted, buxman66 entered into a contract with Gun Shack. He was not satisfied with the merchandise he received. He contacted Gun Shack and his problem was quickly resolved.
I see that as the end of the story.
If the lug in question was a SSS lug and was not up to specifications, that would be an issue between Gun Shack (the retailer) and SSS (the supplier), not involving buxman66.
Guest
Guest
You know a post is going south when there's more moderation than posts.....
I have an SSS recoil lug and am perfectly happy with it, and it's dimensional trueness. It even tightened up my groups a bit.
/rave
Originally Posted by keeki
Guess it doesn't really matter. If ya cant afford $15, you won't be buying much anyways
I understand your removal of my post but my comments were not defamatory. Maybe part of me expected them to chime in so I could maybe get this resolved.
Ditto my friend, ditto...
thomae, I don't understand. Yes, the purchaser is finished with his business with his supplier. In his post he mentions the manufacturer.Originally Posted by thomae
My contribution to this post responded to the above comments. He didn't find fault with the company he bought from but found fault with the manufacture based on facts that are not known by everyone.When I received my recoil lug from gunshack which offered the SSS recoil lug I found the quality
SEVERELY lacking. I don't necessarily find fault w/ gunshack,.....but they are part of the problem for carrying a part that is billed as being superior to the factory installed part. I tried yesterday to contact SSS as being the manufacturer of this r.l.
I hope he gets in touch with SSS.
I am not bashing or harming any members repretation.
I do feel since names were mentioned, the complete facts should be known.
In this case what I stated concerning SSS is correct.
If one can state a problem with names mentioned, then why can't the complete situation be stated.
This is simply not right.
Dennis
Last edited by Dennis; 01-11-2014 at 02:20 AM.
[B][SIZE=3]Dennis[/SIZE][/B]
I tend to agree, if I were to buy one of Dennis's barrels thru someone like midway, and the manufacturing was so shoddy that one could not understand how it slipped through quality control at the manufacturer, why would my issue be with midway? Often times, the supplier is merely sending a plastic Baggie that contains a manufactured component. They are not the ones responsible for the QC of the finished product, Yes, I will seek my refund from midway, but whatever bad mouthing gets done is on the manufacturer, not the supplier.
If the part advertised was misrepresented as to the origination of the manufacturer, then your talking a whole different ballgame.
Last edited by Hotolds442; 01-11-2014 at 08:13 PM. Reason: Additional information acquired
Originally Posted by keeki
Guess it doesn't really matter. If ya cant afford $15, you won't be buying much anyways
I agree with the above: SSS and I back up our products.
I have been advised it would probably be best not to make any further comments. Further comments should come from SSS.
Please refer to my comment above:
The recoil lug purchased as per the above statement more than likely "WAS NOT" made by SSS.
This is all I can state. It's not that hard to understand.
Thomae, you might as well close this.
[B][SIZE=3]Dennis[/SIZE][/B]
This site is NOT the SSS customer service website. If you want the issue resolved then take it up with SSS directly or get a lawyer to do it for you. Bringing it up here will not help your situation at all.
Im sorry to hear you have an issue with your stock. You are definitely in the minority when it comes to an issue with a product. Can you post pics to show the issues?
”I have a very strict gun control policy: if there’s a gun around, I want to be in control of it.”
~Clint Eastwood
Good call on "dog" And Dennis's part. My SSS recoil lug is very cool,meaning precise.
The one who dies with the most toys still dies--except in Christ.
You are 100% correct. But I cannot take it up with SSS as they do not respond to emails or telephone calls (hence why I had a register letter sent) and I am definitely in the majority there. You are also correct on their quality. I have purchased the following items from them in the past ten years and the quality has been second to none:
Barrel wrench (2)
Recoil Lugs (5)
Extended magazine
Bolt handle (2)
Fish net bolt body
A Lot of savage factory parts (they didn't manufacture)
I'm still waiting on a Fred sled, a magazine conversion, high capacity magazine, and a few other things that I ordered and paid for back in October 2012, so I can't comment on the quality of these items.
As for the stock?
First issue was that the stock was poorly sanded. Not a huge issue but it took me a couple hours to get it to the "ready to finish" state that it was supposed to be in.
Second issue is it had the incorrect bottom metal and the MKII magazine would not fit and there is a big gap (as it is intended for the 93). This is not a big issue but when I've been unable to get ahold of them to get it replaced I'm basically at a stand still there. There are also deep scratches in the bottom metal and trigger guard.
Third issue is that the front action screw area wasn't machined very well. Too much material was removed where the action sits in the stock, and too much material was removed below the bottom metal so when the action is torqued to 15 inch pounds the plate bends downward as there was too much material removed at this location.
The last issue is the inletting in the barrel channel. The last 6 inches or so of the barrel channel was not inletted properly and is higher than the action inletting. Therefore the front portion of the action isn't even touching the stock.
I'm in the process now of hogging the barrel channel out, building up some areas with bedding compound to fix the incorrect inletting which I believe should correct some of the accuracy issues. I still need the proper bottom plate which I shouldn't have to outsource from another supplier.
I purchased this stock over a Boyds because I wouldn't need to do any fitting, I could customize my finish, and the quality would be better. None of this was the case (with the exception of the finish). I don't have the time to do this, but I'm not going to get a refund so I'm stuck with it.
The accuracy got worse over my stock tupperware stock. Very disappointing.
I will keep trying to get a hold of Lisa as the stock and my missing parts aren't worth the legal costs and filing a complaint with the BBB is pointless, their score is already at an F.
I have pictures of some of this issues. I can't post them from my phone though. I'll post when I get home.
Last edited by Old99E; 01-11-2014 at 09:56 PM.
Exactly my friend. This is the exact point I have been trying to get across to everyone. This is why I am limited as to what I can say.If the part advertised was misrepresented as to the origination of the manufacturer, then your talking a whole different ballgame.
Foreign countries are not limited to duplicating, or trying to duplicate T-Shirts and shoes. They will duplicate anything they can and in almost 100% of the cases, the products they produce, the quality is nowhere close to the originals, NIKE, ADDIAS, REEBOCK, etc., and this includes gun parts.
I had a chance to acquire barrel nut wrench's from across the Pacific. The steel quality is nowhere close to the wrench's we sell. You can just buy them cheap, and soon you will have a barrel nut wrench with NO teeth to grip the nut. That's when you will really enjoy your cheap barrel nut wrench.
Watch out for cheap barrels. Make sure they are made with 416R Stainless. Again, I am saying to much.
Just make sure you know what your buying, there is a reason why certain items are cheaper.
Hopefully I am saving someone a future headache. And let people know there are good products out there sold by good people.
Dennis
[B][SIZE=3]Dennis[/SIZE][/B]
I didn't think the SSS wrenches were priced that high? Odd that there are cheaper ones being imported from across the ocean. Based on the amount of force I have had to use to remove factory barrel nuts, I don't think I'd want to use one that was of lesser quality.
I had the chance to buy many at a ridiculous low price, and after researching, I proudly left them over there.
Dennis
[B][SIZE=3]Dennis[/SIZE][/B]
Two things here:
The direction this thread has gone is EXACTLY why we've always nipped them in the bud as soon as we saw them in the past. As Pdog and a few others have already said, this isn't a customer service website for anybody, nor is it your personal platform to piss, moan and complain from. If you have a problem with a manufacturer or a vendor's product or service you take it up with them because they are the only ones who can deal with and resolve it...PERIOD! Why that's so difficult for some people to understand just baffles the heck out of me, but it never fails....there's always one or two antagonistic trolls in every thread like this that just have to keep posting the same thing over and over again (see moderated posts above as perfect examples).
As for buxman66's post regarding the SSS recoil lug, based on the email I got from Fred today, 1) they don't sell recoil lugs to Gun Shack, and 2) they're quite pissed that Lance is using their name and reputation to sell a lesser quality counterfeit product.
"Life' is tough. It's even tougher if you're stupid." ~ John Wayne
“Under certain circumstances, urgent circumstances, desperate circumstances, profanity provides a relief denied even to prayer.” —Mark Twain
I am glad the truth finally came out.
I don't like "anyone" being falsely accused of anything.
Thanks Jim for following through.
[B][SIZE=3]Dennis[/SIZE][/B]
Awesome info right there guys. Thanks for bringing this to light.
The bad part is that they are a sponsor here. I cant wait to see the response from Gunshack on this, if there is one.
I understand what you are saying. I would be the first to post on a good experience I've had with a vendor which I have regarding SSS in the past. I am just frustrated, and I can see how that can be taken the wrong way.
Knowing Fred is emailing people regarding this thread is interesting though.
In any event I should just move on and move forward and chalk it up as a bad experience. This forum is not a customer service forum.
Last edited by Old99E; 01-12-2014 at 11:27 AM.
I just posted what Fred emailed to me last night due to how ridiculously out of control this thread was getting over some bad/misleading information. I'm not his personal online messenger boy, nor am I going to stick up for him or try to fight any online battles for him. Fred's a big boy, he's perfectly capable of doing all that for himself if/when he chooses to do so.
"Life' is tough. It's even tougher if you're stupid." ~ John Wayne
“Under certain circumstances, urgent circumstances, desperate circumstances, profanity provides a relief denied even to prayer.” —Mark Twain
I changed my post before you posted. What I said was in bad taste so I removed it. I apologize for not doing so before you quoted it.
As for buxman66's post regarding the SSS recoil lug, based on the email I got from Fred today, 1) they don't sell recoil lugs to Gun Shack, and 2) they're quite pissed that Lance is using their name and reputation to sell a lesser quality counterfeit product.[/QUOTE]
This thread did get out of control, but the above sentence did make it necessary for getting to the truth. I'm sure Fred is glad it came up, as am I.
This past year has been a tough one for SSS for a number of reasons - some of which I feel were their own doing, and others which they had no control over. We don't live in a perfect world and more often than not things don't go exactly how we planned or expected them to, and all we can do is adapt as best we can and make due with the cards we've been dealt. Sometimes things work out ok, other times they don't...this last year or so has mostly been the latter for SSS and they're aware of it and are doing what they can to right the ship and get things back to how they should be.
I will say that Fred and Lisa have made some CS and policy decisions in the last few years that I don't agree with and/or have questioned, but it's their business to do with and run as they see fit. They're my good friend's and I usually stop out by the shop at least once a week for an hour or two to catch up on things, so I know first hand what they've gone through and/or had to endure this last year or so. Personally I wish one of them would just take the time to get on here and explain things so everyone could understand as I do and in a sense start with a clean (or at least cleaner) slate, but it doesn't appear they want to do that and that's their decision to make as some of it is personal.
All that said, this site wouldn't be a fraction of what it is today if it weren't for Fred and all the knowledge he's given me and freely shared with everyone here over the years, and that's not something I will ever forget.
"Life' is tough. It's even tougher if you're stupid." ~ John Wayne
“Under certain circumstances, urgent circumstances, desperate circumstances, profanity provides a relief denied even to prayer.” —Mark Twain
I'm glad this is getting cleared up. I know of only 1 company, (and I've been doing my due diligence of research on my repair/rebuild of my rifle), that has the initials of SSS. So I figgered it had to be a reputable part as it was quoted many times from guys on the forum.
As long as gunshack credits my debit card for my purchase I'm fine to leave this right where it is. If you all had seen just how screwed up the r.l. was you'd know why I was pissed. Thanks to the moderators who patrol this site and keep the topic from spinning out of control. My only interest is to build a solid reliable foundation of a rifle that I can say was built from the knowledge I gained from you guys on this site. Thanks.
I knew you were upset and I don't blame you. I would have felt the same way.
I stand by my decisions to make the post that I did as I knew the part in question was not a SSS product as Jim stated above. NOBODY should take the blame for something they did not do, especially on this site.
The truth finally came out. And it needed to.
I thank everyone for the support and phone calls I received who feel the same way as I did. Most were shocked to say the least and were glad to find out this information.
And for the record, this was not a case of good, bad, or poor customer service. What happened goes way beyond this. Everyone interested had a right to know all the facts.
Dennis
Last edited by Dennis; 01-12-2014 at 02:32 PM.
[B][SIZE=3]Dennis[/SIZE][/B]
Ok. We've now heard two sides of the story. I know this thread was on the edge, but I was trying to keep things civil and still allow folks to provide facts. Ultimately it was messy, but seems to have worked out that we know two sides of the story for at least one customer service incident.
This thread is now closed.
Members who have read this thread in the last 1 days: 0
Posting Permissions
Bookmarks