Apache gun works customer service.

I have a freind who bought a cbi barrel from my accurate barrel chambered by appache. I was the one who convinced him to purchase a custom from MAB made by apache so i feel slightly invested in his frustration.

The barrel is a 260 rem that he could never get to shoot under 1 moa. I shartes to help when he was not getting the results he was after and i quickly was frustrated as well. After about 300 ish rounds and very few sub moa groups we decided it was the barrel. We tried 2 scopes. It did not perform in the proven boydes stock he had originally and still no better in the mcmillan game scout it sits in now.

He contacted jim since mib is no longer around and jim quickly stated it could be a defective barrel. He said he was going on vacation and to het ahold of him in 2 weeks. He gets it that people take vacations and that wasnt a big deal to wait. After 2 weeks he contacted him and he finally got instructions to send the barrel back after another week. That was 2 weeks ago and has not heard a thing back. There was thanksgiving in there so i am sure that did not help.

He is very frustrated that he bought what looks like a defective product and it is taking so long to get any kind of resolution and i am running out of things to say to calm him down. I know jim has a great reputation on this forum, and this is in no way intended to be harmful to his business. Are we the only ones who feel that a dissatisfied customer should be given more service and communication? We both are worried he may have to wait several weeks for a replacement blank and wait again for it to be chambered. Has anyone else had an experience like this?

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Originally Posted by Dennis

Did this issue ever get resolved?

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No. Still waiting for a reply from jim.

He still dont know if jim even received the barrel

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Quote:

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Originally Posted by MrFurious

All I can say to Jim @ Apache is this: Welcome to SSS's world. Do top quality work and put out great products at a very reasonable price and what to you get? Stabbed in the back by masses because there simply aren't enough hours in the day for the one or two people doing the work to satisfy all of their needs as quickly as they would like.

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Not trying to stab anyone in the back. I have no problem with long leed times.
I understand that there sometimes isnt enough hours in the day. But to neglect phone calls and emails from people you have received money from and have yet to return a satisfactory product to them is unacceptable in my book. I have no problem that jim sometimes has to close down orders because he cant keep up with demand. I think that is the right thing to do instead of getting backlogged way way out. I think jim makes a fine product he just needs to figure out a buisness plan to support it.

On another note jim did get back with my freind and confirmed the barrel was a dud and would get a replacement out in a few weeks. It all turned out in the end but i dont believe that this is how you treat a dissatisfied customer.

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