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I ordered a McGowan barrel from savage-barrels.com on July 20th. Wait time was 8-10 weeks. I emailed them 3 weeks ago and got a response the next day saying that they had spoken to the gunsmith and I should be getting the barrel next week. Now the Savage-barrels.com website is not working and they are not responding to emails anymore. I am starting to worry that I may have been taken.
Call McGowen directly and ask them about it. See if it was ordered by savage barrels. CC orders can be canceled if needed.
Good call. I called McGowen and I think I got the rudest person they had on the phone. I read the email I received from Savage-barrels stating the date I should have received the barrel and he told me I was 100% wrong. He said "That is not what the email says." I replied "Fine I'll send it to you" to which he told me not to bother since he already knows Im wrong. Amazingly though I got an email from savage-barrels this afternoon saying that they had been trying to get in touch with me and then I got the "your original barrel didnt meet standards" line that I have read here is pretty common from them. This thing better be perfect.
Humm... wonder what the owner of the company thinks of your treatment?? He has been known to ghost around here.
I would understand if I had been constantly calling and emailing but patience is a virtue. I dont't like being called a liar and when the excuse of we tried to email you a lot, check your spam folder came through I just wanted it to be over. I just hope that their quality outshines their customer service. At least I know my order was placed and eventually I'll have the barrel. That in the end is all that really matters. I kinda wish I would have went with a different brand now but as long as it performs it will be worth it.Quote:
Originally Posted by Blue Avenger
You have a good outlook on things. To me, there are way too many barrel makers out there to put up with sort of incompetence.
Plus one here I would have been done with the order with the rude guy on the phone.Quote:
Originally Posted by JCalhoun
Good God!!!! I think McGowen owes you your barrel, and a free barrel of your choice for that crap. I would suggest any one dealing with them to record any and all phone conversations and save emails. Post them up on these forums and see how their business does!
WRONG!Quote:
Originally Posted by 319
McGowen barrels dose not owe him a barrel!! Savage Barrels owes him a barrel!!
The only true connection is Savage barrels brokers McGowan barrels. Same as Northlander and his selections or Gun Shack is doing with ER Shaw.
Wow, I am glad your opinion is the only one that matters! HA!
He called McGowen and got HORRIBLE customer service, and the guy called him a liar. If they were a decent company they would apologize and offer him a free barrel of his choice.
If I read this correctly, and I may not have, Savage barrels isn't the one making the barrel, and isn't the one to blame. Although they could do with some communication.
I will admit that perhaps the CSR could ( and likely should) have been more polite, but remember, we only have one side of the story. I call no one a liar, but we have allegations on one hand and no chance for rebuttal on the other. (I am not trying to start a flame war, so let's all stay calm.)Quote:
Originally Posted by 319
As for the rest of the above statement, I respectfully and calmly choose to disagree.
1. Legally, the OP did not have a "customer" relationship with McGowen.
2. The OP's contract was between the OP and Savage Barrels. Both parties to that contract have a legal obligation to fulfill the terms as best they can.
3. McGowen does not have an obligation to the OP. McGowen has an obligation to fulfill the terms of their contract with Savage Barrels. Without a court order, they probably have no requirement to disclose the details of that contract, to include shipping requests, dates, etc. to a third party.
4. FWIW, were someone to call me and start asking about my business relationship or contract with a third party, I would gently, but firmly and politely, refuse to answer their questions and with a kind voice and a smile, suggest to them that, without a supbpoena, it is none of their business.
Sorry you did not like the short version. Now that any useful discussion is over...