Originally Posted by
jhelmuth
Dan...
SSS is THE Savage expert, and - if you had action work (like the T&T) - Fred will return to you the best possible work that you could ask for.
Now on you complaint with their "service"... SSS is a real small shop (Fred & Lisa, and I understand they hired a part-timer now). For all that Fred is an expert at, I would say he is least concerned about meeting any "deadlines" (he is only concerned with quality - whatever amount of work it takes to accomplish that. I too have experienced delays with getting work back from them, and I realize how frustrating it can sometimes be. I think there are times when it's communicated that work is "completed" but it is a mistake in communication between Fred and Lisa (just a guess on my part). Is this "normal"? No, but it happens more often that most other shops - just not more than 25-40% of the time with SSS (and that is real experience dealing with them over the few years and many work orders I've had with SSS).
If you are wanting the best service from a gunsmith, SSS will disappoint you (no offense intended toward SSS). But if you are looking for the best work from a Savage gunsmith, you can't do any better than Fred - period.
Be patient... you'll get your work back and be very happy with it. I know from where you are coming from - but you have to trust me that their work is well worth the wait...