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A week or so ago I placed an order with them. A few days later I noticed they had hit my Visa card twice for an identical amount. When I contacted them, I was told that I had placed two orders for the same items. I know I didn't but they insist there's no way their system malfunctioned and that I must pay the return shipping. I've already paid shipping twice and they will not even consider there may be a problem on their end.
Thoughts please?
Just curious, did you receive two email notices for both "purchases"?
I didn't receive email notification for either purchase.Quote:
Originally Posted by NicfromAlabama
Neither has arrived and if I hadn't been going over my Visa charges, I still wouldn't have known about this.
I always receive an email from them upon completion of my purchase. It sounds like a glitch if they never sent an email from either one. I am surprised they aren't giving you the benefit of the doubt. MidwayUSA has pretty good customer service. I would ask to move up the ladder and get someone who will help you, if you so wish to pursue it. Heck, tell them you need to talk to Larry about it.:p
The 1st was placed on 4/16 at 5:50 PM and the 2nd at 6:06 PM, without email notification of either.
I'm supposed to believe that I placed an order forgot about it, and ordered again 16 minutes later.
I really appreciate the replies and they may even get a link to this thread.
You can protest one of the charges by calling the CC company, the charge will be reversed until it's cleared up. I always get emails when placing the order and when the package ships as well.
That is very odd. Every order I’ve ever placed with them the send an email confirmation instantly and then another day one “we are getting your package ready”. Sure sounds like a system glitch to me. I’d call again and talk to someone else.
Me too.Quote:
Every order I’ve ever placed with them the send an email confirmation instantly
Midway is usually pretty good - though on my work PC the site is too glitchy and it locks up. Works fine from my two home computers (Dell/Firefox & iMac/Safari). Perhaps it doesn't like your browser, either?
This is all I see on their home page and it locks up:
Attachment 7110
I think this would be the best way to handle it.Quote:
Originally Posted by jpx2rk
The credit card company will no doubt settle it for you.
Id also be letting them know that even though the customer isnt always right, he is still always the customer.
And their attitude toward you isnt something you will soon be forgetting.
I would call them again and try to resolve it before taking it to the CC company. If the initial person you talk to gives you the same run-around, ask to speak to their manager or supervisor. If they still refuse, let them know you will be disputing the second change with your CC.
The lack of email confirmation is a red flag!
Take a close look at your credit card account to make sure the charges were actually done by Midway.
In either event, the best path is to dispute both charges until you are absolutely sure at least one of them is actually by MidwayUSA.
Yes. it's Midway, there is a tracking number for each order available in my account on their website and these orders are supposed to arrive tomorrow.Quote:
Originally Posted by JASmith
This is why I love having text alerts on my phone anytime anything is run on my card. I would have been calling the second the 2nd alert popped up and asked what is up.
Like others, I too always get the confirmation email right away, then another when it ships. In fact I placed a order recently from them too. It took them a week before they shipped because they are so busy. It is supposed to be here tomorrow actually.
Glad you mentioned that. I also have text alerts and failed to get those also.Quote:
Originally Posted by JeepsAndGuns
The guy I had been dealing with said I didn't get those emails because I'm using a "private server". BS, I get confirmation emails all the time.
Finally got another CS rep and sent them this email:
I was finally able to speak with technical support with my ISP and was told there is nothing blocked from Midway at all for the entire month of April 2020 or EVER.
I ask again, If there isn't a glitch in your system, where are the two confirmation emails I was supposed to have gotten? Carson says it because I'm using a private server but I just proved that WRONG! Plus, please find the confirmation email I got just last night over this supposedly private server, from another company.
Am I supposed to believe that I placed an order at 5:50PM, totally forgot about it, and reordered 16 minutes later? Sorry, but I don't buy that.
I will return one of these packages but I WILL NOT pay the return shipping.
gm
This must have gotten results because I now have a free return label printed out and will be sending one of these packages back when it arrives. Almost forgot, the Carson dude said that if I filed a claim with Visa, I would be blocked forever from MidwayUSA, what a jerk!
This has been an ordeal and having it to do over again knowing what I know now, I think I'd just pay the return shipping and forget about it.
I appreciate all your help.
Just got another email and maybe I haven't won after all, the label said "postage paid", so they may deduct the shipping from the refund. Here's the last from them:
When you placed your order you should of received 2 email confirmation verifying the order have been placed. I'm sorry if you did not receive a email confirmation. I'm sorry unfortunately some email providers have our email blocked due to the products that we sell. I'm sorry if you feel you did not make two order. I'm sorry unfortunately the orders were placed at 2 different times, one at 5:50 and then again at 6:06. Again, you may return one of the two orders but you would be responsible for return shipping.
If you have any additional questions or comments, please feel free to email us at customerservice@midwayusa.com.
Thanks for Your Business!
Jennifer
MidwayUSA Customer Support
Y'all use this company if you want but I'm through with them.
I just sent this:
Nothing was blocked on the server and nothing arrived on my computer so I ask again, where are those emails?
And you're telling HOW MANY people you're getting jerked around by Midway USA Customer Service?? ;)
And "they're" telling how many more folks that you got jerked around by Midway USA Customer Service? ;)
Looks to me like Midway USA if digging itself a BIG hole.
And you will never get to buy from Midway USA ever again if you file a claim with Vise?
Lets see, do I or don't I?
You don't need Midway USA. They NEED you.
An email directly to Larry Potter would probably get you the results you're looking for.
They have now stopped responding so I guess it's settled. Here's the last email I received from the 1st customer service rep I dealt with. BTW, I do not have a private email server, guess they think I'm on the level of hillary clinton, and I spent a good while on the phone today with a tech from my ISP. He said there was no blocked email from ANY time period from Midway and there certainly isn't one on my computer either:
Thank you for your reply. I had the opportunity to check out the thread. The reason you did not receive confirmation emails is that you have a private email server that blocks these emails from coming through.
Unfortunately there is nothing I can do to remedy the situation. Two orders were placed on your account and you received both packages. This would not be classified as fraudulent purchasing. Our system does not place orders for you.
Should you choose to dispute the charges you will be blocked from doing further business with Midway USA.
I apologize for the inconvenience and frustration this may have caused.
If you have any additional questions or comments, please feel free to contact us via webchat. Our hours of operation are Monday through Friday 8 a.m. to 4:30 p.m. CST. You may also email us at customerservice@midwayusa.com.
Thanks for Your Business!
Carson
MidwayUSA Customer Support
Quote:
Originally Posted by justpassinthru
I've been dealing with Midsouth Shooters since the 1970's when their "catalog" was a two-page flyer. Always good and prompt.
Graf & Sons is also a terrific outfit. My favorite for reloading equipment and components.
And Bud's Gun Shop for some things.
I always check those three for the best pricing when I'm stocking up.
Yep !! I disowned uncle Larry a few years back. Mid South and Natchez usuallyQuote:
Originally Posted by Stumpkiller
get most of my coin, although Powder Valley is my go to for primers and powders.
I just recently added Blue Collar Reloading. Found a hell of a deal there on bullets
by accident.
I'll keep looking. I USE to have an Email addy that went "directly" to Larry Potter.
Sent a ? to him and he got back to me in short order.
I believe he would REALLY like to see what you've been dealing with.
They treat you good and you tell a friend. :cool:
They treat you bad and EVERYBODY finds out!! :mad2:
Maybe it's gone too far but, I think I would cancel the order thru my CC and do business with someone else.
And be damn sure Midway U.S.A. (especially Mr. Potter) knew exactly why and how you were treated the way you were.
There's LOTS of businesses out there that would LOVE to have your business and would bust their hump treating you right.
After all, it IS your $$$ you're spending? You don't owe them JACK. It's the other way around.
And if it was me signing their checks, SOMEBODY would have a real hard time sitting down.
Never any problem. Sorry this happened to you. From
reading along here, they handled it poorly in my opinion.
_.
I still cannot believe they have not been more receptive to resolving the matter to your satisfaction. You could have done this over again and had exactly opposite results. I remember years ago placing an order with them and ordered a silicone cloth with my order. My package arrived and I noticed they left out the silicone cloth. I emailed them and told them the cloth was not in the box and not to send it, but just deduct the amount and add it to my MidwayUSA bucks. I immediately received an email saying it was going to be shipped out ASAP and I think I had it a couple of days later. All this over a silicone cloth. I guess times have changed.
MidwayUSA used to be competitive, but over the last year or so, their prices are typically higher than many other places. So, I have been using them much less lately. They certainly aren't the only outfit in town, and there are many options out there. I am stubborn, and if I knew I was in the right, I most certainly would have disputed my credit card purchase and washed my hands of them. I had a similar experience with Charter cable. I had been with them about 15 years and when I needed to renew my cable and internet, they were absolute jackasses. It was like they were all trained to play hardball.....because the powers that be said so. I almost feel like your situation is similar.
Well, I told Charter to stick it, and I have been with AT&T ever since. I think that tactic hurt them as they lost a bunch of customers over those antics. If MidwayUSA sticks to behaving like that, they will too.
This may work out after all.
The last recorded scan of these packages was at the Greensboro distribution center on 4/25 and neither have arrived at my local post office.
Midway has been notified. Perhaps this will cause them a little trouble now, either way, I'm through with them.
This is like "beating a dead horse" by going back to the very beginning BUT, who makes a double order without someone questioning it?
Midway U.S.A. should have been all over it from the very start. Instead, you end up taking it in the shorts and Midway U.S.A. gets a bad rep AND looses a customer in the deal. Nice going Midway U.S.A. The person in Customer Service needs to get his/her ass kicked.
What ever happened to "The Customer's Always Right"? Maybe not but they're still the customer. NOW? Maybe not.
Comments to MidwayUSA's President
Customer Satisfaction is our #1 goal! Please let me know what you think about our products, policies and service so we can learn and improve.
Thanks,Matt FlemingPresident of MidwayUSAmattfleming@midwayusa.com
If you can't get to Larry Potter directly, maybe HERE would be a good starting point? Be nice!!
AND, it probably wouldn't hurt to mention that this problem is/was mentioned on a FEW shooting related forums and has gotten "QUIT A FEW REPLIES" on the subject and is being watched for the final results.;);)
At this stage of the game, you've got nothing to loose.
They were notified yesterday evening about the lost packages but still no response OR packages. The tracking # still says last scanned on 4/25.
I suspect the people I dealt with were following orders from way up the food chain.
Appreciate the link anyway and I will use it.
I was just issued a full refund for both packages.
I still think it makes no sense to put a customer through what I went through.
Thanks guys!
"I was just issued a full refund for both packages" :cool::cool: That's a good start.
I don't like the idea of being crapped on OR burning bridges but, it would take some real hard thinking before I would ever consider doing business with Midway U.S.A. again OR, even recommending them to anyone else.
Glad it's being worked out. You did good.
A lot will depend on whether anyone from MidwayUsa reaches out with an apology and some form of “making things right” beyond a simple refund.
Nonetheless, Midway has long been a go-to resource for a whole bunch of folks. For me it is largely their organization of products. I can find what I’m looking for at MidwayUSA.com than I can on other sites, for example.
Losing their customer base because of poor customer treatment is a classic business problem.
The best bet is for someone who is truly familiar with the details to pass a link to this thread on to Larry or one of his senior lieutenants. That move would be a favor to those of us who don’t want to be treated the way you were.
Pacific Tool and Gauge has learned this. Dave Kiff is a genius with no business sense.
Below is the apology, it remains to be seen what happens if those lost packages ever show up:confused:Quote:
Originally Posted by JASmith
This has been a screwed up deal from the start.
"Again, I am deeply sorry for your recent experience with us. I hope we were able to make it right. If you have any additional questions or comments, please feel free to email us at customerservice@midwayusa.com or if available you can contact us through our Live Chat feature. Our Live Chat is located at the bottom of our website under the Customer Service column. Our hours of operation are Monday through Friday 8 a.m. to 4:30 p.m. CST.
Thanks for Your Business!
Brenden
MidwayUSA Customer Support"
What was the damage, postage or double charge for goods? If you are out the postage, forget it, better to have some resolve. If they charged a huge amount on your CC, that should be worked on. I had a contested charge recently, over $600. Took 2 months to have the CC company side in my complaint.
You haven't said how much money is involved, pennies, dollars, or hundreds of dollars. However, nobody likes to get stiffed.
Pacific Tool and Gauge, had a big problem with them, but they answered the phone, would NEVER order from them again.
Around $31.00 per package. I know that isn't much but $3100 would have had the same result.
When a customer has a valid point, someone really should listen to him the 1st time.
An example is Mr. Kiff's inability or unwillingness to cut a reamer to someone's specifications if he think HIS chamber will make a more accurate chamber and throat. There were some significant online conversations on this topic a few years back. Bad blood continues to exist among the people involved and even some who were on the sidelines.Quote:
Originally Posted by Robinhood
Fortunately there are other reamer makers who are both outstanding and willing to cut to the customer specifications.
Quote:
Originally Posted by justpassinthru
similar bs happened to me with nosler, $300 charged 2x, a few weeks apart, they claimed I placed the order, bs. I did not contest it with CC. I was just too bleeping busy with work.
Op, you could have sent them this email:
Please produce the PDF version of the email sent to me as confirmation for each order.
Please produce the IP address and other identifying information that you possess for both orders.
if they still insist you placed fake orders, could you also prove that you did place the order by asking your ISP for browsing hx from that time slot (make sure you take out the shootermingle.com hx)
Anyway, I am glad you received refunds for both, I would stay away from them going forward.
That's probably why their lower level support people give the answers they do, as in your case most don't have the time to pursue something like this. They would have me believe someone got a royal a** chewing but more likely their attitude is "we lost this one but hope to win the next." They also think the outcome will cement me as a customer for life but in reality, it has has the opposite effect.Quote:
Originally Posted by Stockrex
I'm closing this thread now, no reason to :deadhorse:Quote:
Originally Posted by justpassinthru