I had sent a rebate just before christmas .....checked on it about 5 times always got the same response.....processing....so I called them they said they could not find anything.....I had made a copy of everything and photos of everythin ready to send including the upc code off box .....after 3 more emails from me no response ....so I went online and found nothing .....so I called them again and mysteriously it appeared online 2 days later ....by now it was april and I checked again last week and said it was denied ....I called them again and emailed them still waiting to hear from them.......kind of sucks