Originally Posted by
foxx
I am glad Dennis posted his explanation, but I never doubted there was a reasonable explanation and a more than fair effort to make the customer happy.
IMHO, saying something was sent to the wrong address is not a fair representation of the facts if, in fact, it was actually sent to the billing address rather than shipping address. Saying "it was sent to the wrong address" makes me think it went to the neighbor's or a complete stranger, pretty irresponsible. On the other hand, saying "it was sent to my billing address rather than my shipping address" sounds like an easy, perfectly understandable mistake. The kind that busy, highly productive people make everyday. I'm a financial planner, and in my line of work, Dennis, I can't afford unreasonable customers.