aka:Cliff
02-03-2014, 02:55 PM
Hi,
I ordered "replacement parts" for the chronograph, called the company - no issuses, phone order went well & they were nice.
$7 parts & $15 shipping.
Week later I have the new rods.
No connectors.
Finally call the company & tell them, they tell me I ordered the wrong parts.
Really? I said I need a replacement rod kit.
Lady tells me I ordered # 58A and not #58.
Ok, phone order, MUST have been ME.
(Neither one shows - with / without brass connectors)
She insisted that it wouldn't have been shipped out without the brass connectors. - Really?
SO, I have to SEND BACK the rods, so they can send me a set with the brass connectors.
AND - She was REALLY SNOTTY about it.
This is the CANADA store I called.
I'm just miffed they wouldn't just send me the stupid connectors they didn't send in the first place.
And no, they wouldn't - I asked already.
So I get to spend more money on shipping.
I'd say they get a ZERO for customer support.
-aka:Cliff
I ordered "replacement parts" for the chronograph, called the company - no issuses, phone order went well & they were nice.
$7 parts & $15 shipping.
Week later I have the new rods.
No connectors.
Finally call the company & tell them, they tell me I ordered the wrong parts.
Really? I said I need a replacement rod kit.
Lady tells me I ordered # 58A and not #58.
Ok, phone order, MUST have been ME.
(Neither one shows - with / without brass connectors)
She insisted that it wouldn't have been shipped out without the brass connectors. - Really?
SO, I have to SEND BACK the rods, so they can send me a set with the brass connectors.
AND - She was REALLY SNOTTY about it.
This is the CANADA store I called.
I'm just miffed they wouldn't just send me the stupid connectors they didn't send in the first place.
And no, they wouldn't - I asked already.
So I get to spend more money on shipping.
I'd say they get a ZERO for customer support.
-aka:Cliff