dlrrlr
01-14-2014, 07:38 PM
I am new to this site and I have to say something that is on my mind. I have been looking for a 6.5x284 in the Model 116 combo. I finally purchased one last week and I loved the way it looked. So I cleaned it up and reloaded some rounds to test fire out of it. My first load was IMR 4350 with 47.0 grs. of powder, Rem 9 1/2 primer with a 140 Nosler Partition seated at 2.950.
The first round felt a little tight going into the chamber, after firing the round it was very hard to eject. Upon inspection of the round, I noticed that the case was all scratched up and that you could feel some of the scratch marks with your fingernail. This was the case with all 5 rounds that I fired. The brass that I was using was from Norma which is one of the best brasses that you can buy. I went ahead and test fired 4 other loads with the same results.
Called Savage arms today to ask some questions about what was happening. After a 25 minute wait, I got a person named Jennifer, and I asked to speak to a tech to ask some questions about what was happening with my gun. She asked me what kind of ammunition I was using and I told her that I reloaded my own. Her response, "No tech will talk to you about your problems because you hand loaded your ammunition, because Savage Arms only recommends factory rounds in their guns." I was absolutely taken aback by this comment, I told her than maybe I should just send the rifle back and get my money back it this is the way that Savage Arms helps their customers. Her Answer, "Do what you have to do, no tech will talk to you about your problem." With that being said I am totally frustrated, and I can't believe that a Customer Rep. would talk to me like that.
What kind of Customer service is that. Has anyone had any problems with a Customer Rep.? How can I get a hold of a Corporate Manager about this problem? If any one can help me out I would greatly appreciate it very much.
Sorry for this rant but this is not the way a Company should treat someone who buys their products.
God Bless to all,
Dave
The first round felt a little tight going into the chamber, after firing the round it was very hard to eject. Upon inspection of the round, I noticed that the case was all scratched up and that you could feel some of the scratch marks with your fingernail. This was the case with all 5 rounds that I fired. The brass that I was using was from Norma which is one of the best brasses that you can buy. I went ahead and test fired 4 other loads with the same results.
Called Savage arms today to ask some questions about what was happening. After a 25 minute wait, I got a person named Jennifer, and I asked to speak to a tech to ask some questions about what was happening with my gun. She asked me what kind of ammunition I was using and I told her that I reloaded my own. Her response, "No tech will talk to you about your problems because you hand loaded your ammunition, because Savage Arms only recommends factory rounds in their guns." I was absolutely taken aback by this comment, I told her than maybe I should just send the rifle back and get my money back it this is the way that Savage Arms helps their customers. Her Answer, "Do what you have to do, no tech will talk to you about your problem." With that being said I am totally frustrated, and I can't believe that a Customer Rep. would talk to me like that.
What kind of Customer service is that. Has anyone had any problems with a Customer Rep.? How can I get a hold of a Corporate Manager about this problem? If any one can help me out I would greatly appreciate it very much.
Sorry for this rant but this is not the way a Company should treat someone who buys their products.
God Bless to all,
Dave