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Stocky
08-09-2011, 04:36 PM
Hi, Stocky here ....

I just became aware of this thread so here goes...

First, I apologize you had a problem. I am at my desk daily from about 9am to 8pm, unless I am hunting or at the range or something, so if you ever have any issues I am here to help. Don't guess or theorize, as I test, redesign, bed etc. hundreds of stocks and have usually seen it and/or discussed it several times before before. I'd rather discuss your ideas before you alter, than troubleshoot what you did wrong after the fact.

Please do not hesitate to call or email me personally anytime and I'll get back to you as soon as I am able to, usually within a couple hours. (Please don't use private messaging, use the stockys@stockysstocks.com email. My email is mbi.stockys@gmail.com, but please use it sparingly.) Yes, supervising the tech support of about 200 calls daily, once in a while someone forgets to return a call. Even me. In the future I'd consider a personal favor if you report even the smallest gaps in our service directly. You'll find I am a very straight forward guy and not prone to sugar coating.

Now back to that crack. It is not 'delamination' (that's straight down the glue between 2 layers, caused by a gap in the glue) or "punk wood", because if there was such a thing, it'd show up elsewhere in the stock along the layer plus the bit would likely expose it somewhere during milling. Any defects would also tend to show up across a whole sequence of stocks, as 2-3 are made from a blank and the blanks produced in like lots.

You can see by the way it zippered down a layer that the glue and the solid wood layer tried to hold but whatever stress it was put under caused the laminated layer to zipper on it's grain, half sticking to one side, half to another. A very focused stress it appears was applied, in this case I'd wager your receiver was acting like a wedge splitting the wood apart as the screw is tightened and / or it is subjected to recoil. See how thick the epoxy is along the sides?

When you bed a stock one must be certain it is sitting all the way down on the pillar before adding the epoxy, in this case your pillar is flush with the wood and the bedding agent is holding the receiver well above it, with a gap over the pillar.

Did you grind that part out or is that the way you attempted to tighten it down?

You say "no longer making contact" put according to that photo it never did make contact with the pillar, plus the epoxy appears to be much thicker than I would expect along the sides. Did you grind out all that wood, or did you somehow bed the receiver high enough for the epoxy to be so thick?

The only contact the receiver appears to make is either side of and well above the pillar, creating the aforementioned wedge effect and spreading the wood apart and cracking the weakest part (trigger inlet / screw hole) as you described.

If it was ground out, it was to get rid of the crack in the epoxy, no? If there was NO epoxy there it was not bed correctly. If there was epoxy there, the epoxy must have cracked too, no? Wood couldn't have cracked under the glue.

Honestly, not trying to be confrontational, and I am not trying to get into a back and forth here. But you can see why all bets are off once you modify a stock, we have no control over what's done, how can we guarantee your bedding job?! FYI: Occasions such as this is why we put the following on every invoice and packing slip:

"Due to the nature of our pastime many of the items we sell are designed to be altered, modified or otherwise customized. We are even happy to work with you and suggest such modifications. However, once you begin to make them be aware your stock is now yours. Unauthorized returns, damaged items, or items that have been altered from their original state are not eligible for refunds or exchanges for obvious reasons. [/i]"

You have any idea how many stocks I have screwed up in 35 years of bedding rifles? Factories simply do not accept returns on altered stocks so, once I remove wood, machine metal or mix glue I understand I am making a decision to keep the item come what may. (This is the firearms industry and there's serious liability also.)

Good news I have is:

1. You can grind out ALL the Devcon and I recommend you first repair the crack by building a tape 'dam' and saturating (injecting) the crack with the original, runny Acraglas. Then bed it in Acraglas gel, being absolutely certain of pillar contact before tightening. Never seen that stuff crack and the stock will be better than new, and/or;
2. I'll offer to give you a replacement stock, in the interest of customer service to our friends in Savage Shooters for $100. Keep the old one, too, we cannot take it back for liability reasons after alteration.


Thanks,

Don B.

Nor Cal Mikie
08-09-2011, 07:23 PM
Sounds like Don B. made you a pretty good offer. Good job on his part. 8)
If I was you, I'd be jumping all over that deal. A new stock and the other to keep and work on? Don't pass up that deal. ;)

MDM
08-09-2011, 09:45 PM
First off, I did not mean to sound confrontational towards Stocky's. Stocky's was not the manufacturer in this case so I have no beef with them. No problem with Stocky's what so ever.

I will say this... the crack would have happened with bedding or no bedding because the supplied pillar is way to short to reach the action. The action only rests on the two sides and is about 1/8th of inch above the pillar, bedding or no bedding. So the wedge effect is still present without the bedding.

"If it was ground out, it was to get rid of the crack in the epoxy, no? If there was NO epoxy there it was not bed correctly. If there was epoxy there, the epoxy must have cracked too, no? Wood couldn't have cracked under the glue". Question - How could I put the mag retaining clip in place if there was epoxy in the location you speak of? There was no epoxy in this location and I didn't grind any epoxy out to try to be dishonest and hide something. Please don't insinuate that I did something dishonest. I'll admit I'm no master stock bedder, but I'm not dishonest. I removed the epoxy that ran down the sides so I could put the mag retaining clip in place.

I did not remove any wood in the rear section at all. I just cleaned out the devcon than ran down in the mag retaining clip area. Maybe I was supplied with the wrong pillars. There is absolutely no way the rear pillar suppied is long enough to reach the action, bedding or no bedding. I would have to remove about 1/8 th of an inch of wood along the sides for the action to rest on the pillar, then remove more wood under the mag retaining clip area so the action wouldn't rest on it...that or counter sink the inletting for the rear pillar about 1\8th inch deeper so the pillar would protrude far enough to reach the action. If I did remove enough wood for the action to reach the pillar, then the ejection port would be below the wood line. It would be easy to bed it right on the pillar if the pillar was quite a bit longer. The bedding is not really that thick, I shimmed up the tang with a few pieces of tape. It is quite possible it is a bad bedding job. I've done it this way before, but the stocks had aluminum bedding blocks in them. This stock was fine for about 6 months before the crack devoloped.

Thank you much for your offer. I only wish Keystone had done the same. I already ordered a new Choate tactical from Midway yesterday and can't spend another $100. No worries, I'm over it already.

bootsmcguire
08-09-2011, 10:40 PM
I am glad to see Stocky's got back to you. :)

Wish they'd get a hold of me. Been calling, emailing, and waiting since March.

Mr. Stocky, any chance you know when that will be?

Nor Cal Mikie
08-10-2011, 12:19 AM
boots: You see the Email addey listed? Drop Don B. a note and see what he has to say. ;)

bootsmcguire
08-10-2011, 12:51 AM
I hear you Mikey. Already there, figured that I would throw it up here too since now he is active in this thread.

I don't want anybody to misunderstand me. I am happy with Stocky's products so far. Quality has been very good and fit required almost no fitting at all. It also seems that if you talk to the right person you can get your problems fixed, so that's all good. I just wish in my case it was easier to get in touch with that right person. Guess we'll see for me.

Sorry didn't mean to hi-hack the thread.

seanhagerty
08-10-2011, 06:46 AM
First off, I did not mean to sound confrontational towards Stocky's. Stocky's was not the manufacturer in this case so I have no beef with them. No problem with Stocky's what so ever.

I will say this... the crack would have happened with bedding or no bedding because the supplied pillar is way to short to reach the action. The action only rests on the two sides and is about 1/8th of inch above the pillar, bedding or no bedding. So the wedge effect is still present without the bedding.

"If it was ground out, it was to get rid of the crack in the epoxy, no? If there was NO epoxy there it was not bed correctly. If there was epoxy there, the epoxy must have cracked too, no? Wood couldn't have cracked under the glue". Question - How could I put the mag retaining clip in place if there was epoxy in the location you speak of? There was no epoxy in this location and I didn't grind any epoxy out to try to be dishonest and hide something. Please don't insinuate that I did something dishonest. I'll admit I'm no master stock bedder, but I'm not dishonest. I removed the epoxy that ran down the sides so I could put the mag retaining clip in place.

I did not remove any wood in the rear section at all. I just cleaned out the devcon than ran down in the mag retaining clip area. Maybe I was supplied with the wrong pillars. There is absolutely no way the rear pillar suppied is long enough to reach the action, bedding or no bedding. I would have to remove about 1/8 th of an inch of wood along the sides for the action to rest on the pillar, then remove more wood under the mag retaining clip area so the action wouldn't rest on it...that or counter sink the inletting for the rear pillar about 1\8th inch deeper so the pillar would protrude far enough to reach the action. If I did remove enough wood for the action to reach the pillar, then the ejection port would be below the wood line. It would be easy to bed it right on the pillar if the pillar was quite a bit longer. The bedding is not really that thick, I shimmed up the tang with a few pieces of tape. It is quite possible it is a bad bedding job. I've done it this way before, but the stocks had aluminum bedding blocks in them. This stock was fine for about 6 months before the crack devoloped.

Thank you much for your offer. I only wish Keystone had done the same. I already ordered a new Choate tactical from Midway yesterday and can't spend another $100. No worries, I'm over it already.


Boots,

this is a good attitude. Placing the right thoughts at the right place. Stocky's did the stand up thing. You recognized that. This makes you and Stocky's in the "Good Guys" column.

I have no knowledge on how to repair your orginal stock, but sure wish you well with the Choate.

Sean

bootsmcguire
08-10-2011, 10:12 PM
First off, I did not mean to sound confrontational towards Stocky's. Stocky's was not the manufacturer in this case so I have no beef with them. No problem with Stocky's what so ever.

I will say this... the crack would have happened with bedding or no bedding because the supplied pillar is way to short to reach the action. The action only rests on the two sides and is about 1/8th of inch above the pillar, bedding or no bedding. So the wedge effect is still present without the bedding.

"If it was ground out, it was to get rid of the crack in the epoxy, no? If there was NO epoxy there it was not bed correctly. If there was epoxy there, the epoxy must have cracked too, no? Wood couldn't have cracked under the glue". Question - How could I put the mag retaining clip in place if there was epoxy in the location you speak of? There was no epoxy in this location and I didn't grind any epoxy out to try to be dishonest and hide something. Please don't insinuate that I did something dishonest. I'll admit I'm no master stock bedder, but I'm not dishonest. I removed the epoxy that ran down the sides so I could put the mag retaining clip in place.

I did not remove any wood in the rear section at all. I just cleaned out the devcon than ran down in the mag retaining clip area. Maybe I was supplied with the wrong pillars. There is absolutely no way the rear pillar suppied is long enough to reach the action, bedding or no bedding. I would have to remove about 1/8 th of an inch of wood along the sides for the action to rest on the pillar, then remove more wood under the mag retaining clip area so the action wouldn't rest on it...that or counter sink the inletting for the rear pillar about 1\8th inch deeper so the pillar would protrude far enough to reach the action. If I did remove enough wood for the action to reach the pillar, then the ejection port would be below the wood line. It would be easy to bed it right on the pillar if the pillar was quite a bit longer. The bedding is not really that thick, I shimmed up the tang with a few pieces of tape. It is quite possible it is a bad bedding job. I've done it this way before, but the stocks had aluminum bedding blocks in them. This stock was fine for about 6 months before the crack devoloped.

Thank you much for your offer. I only wish Keystone had done the same. I already ordered a new Choate tactical from Midway yesterday and can't spend another $100. No worries, I'm over it already.


Boots,

this is a good attitude. Placing the right thoughts at the right place. Stocky's did the stand up thing. You recognized that. This makes you and Stocky's in the "Good Guys" column.

I have no knowledge on how to repair your orginal stock, but sure wish you well with the Choate.

Sean


Sean I think your quoted post here was more for MDM than me. MDM was the member with the broken stock that Stocky's offered to send him another for $100. Me I am still waiting to hear from Stocky's on my issue. My issue much simpler but I can't get anyone to even talk to me about it, I just keep getting told that they will have the right person call me and they never do. Hopefully I will get my issue resolved.

Boots

Nor Cal Mikie
08-10-2011, 10:17 PM
Boots: Did you try "both" email addys? Patience and perserverance. ;D
Maybe they just don't want to talk to you? ;) Hang in there, Mike.

bootsmcguire
08-11-2011, 01:35 AM
Yup, the stockys@stockys.com one I have had for quite a while. It's not that big of a deal, its more the principle of it. It will happen, I had given up on it and settled to the idea of just never buying from them again, and then they responded to MDM's problem and I thought I would try just one more time.

Edit: just checked my email and Don responded with a new phone number to call to get me straight through. Thanks Don.

bootsmcguire
08-12-2011, 07:04 PM
Talked with a Customer Service Rep today. She was very helpful in fixing the issue. Come to find out, she said that when they started the 24/7 hotline, it was using an outside company to handle all the customer correspondence and they were supposed to be send emails/messages to Stockys regarding customer service issues so they could call people. I also took it that the outside company was taking the sales orders and sending the orders to stockys.

The Rep informed me that they are no longer using an Outside Company to handle their calls and correspondence anymore due to the fact that the messages/emails were usually wrong or not sent, and the sales orders were not sent correctly and sometimes not even taken correctly.

Since them getting screwed by the "Answering Service" they were using, and that was causing the issues with people, I can understand and I thank them for getting back to me and fixing my problem quickly. I'll give them another shot in the future.

Just thought I'd Share this.

Nor Cal Mikie
08-12-2011, 08:26 PM
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